I ordered the flag for my daughter and I spelled one of the dog's names wrong. When I contacted Mostly Paws to verify the spelling with my order, they confirmed that the mistake was mine. They, graciously, offered to reprint the flag with the names printed correctly for free and asked if I would pay $5 for shipping. I agreed and new flag arrived at my daughter's not long after. The flag is correct and very well made. The colors are vibrant. I am very happy to give them 5 stars. 5 star service 5 star product